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Return to shopEffective Date: August 31, 2026 | Last Updated: August 31, 2026
Thank you for choosing Shyne by Saba. We take immense pride in delivering 100% authentic, premium skincare, haircare, cosmetics, and beauty products. Because of the personal care and hygienic nature of beauty and cosmetic formulations, we maintain clear guidelines regarding returns and refunds to protect the safety and well-being of all our customers.
1. General Policy: All Sales Are Final
Standard Rule: Under standard circumstances, we do not accept returns or issue refunds once an order has been dispatched or delivered. Due to strict hygiene, cosmetic safety, and authenticity controls, opened, tested, or shipped personal care products cannot be returned or restocked.
2. Transit Damage & Lost Parcel Exceptions
We are fully committed to ensuring you receive what you paid for in perfect condition. If an item is damaged in transit or lost due to an error on our part or an issue with our partnered third-party logistics/courier services, we will review the incident and determine the fairest resolution.
Depending on the specific situation, our resolution options may include:
- Immediate Replacement: Dispatching a brand-new replacement unit at no additional charge (subject to stock availability).
- Store Credit: Issuing store credit for the full value of the affected item.
- Refund: Processing a partial or full refund for the damaged or lost merchandise where a replacement is unavailable.
3. How to Report a Damaged or Missing Item
To qualify for a case review regarding damaged or lost goods, please follow these steps:
- Report Within 24–48 Hours: Contact our Customer Support team within 24 to 48 hours of receiving your parcel.
- Provide Order Information: Include your Order Number, contact phone number, and full name.
- Attach Visual Proof (For Damaged Items): Provide clear photos or a short video demonstrating:
- The outer delivery box/courier packaging and shipping label.
- The damaged product showing the issue (leakage, broken seal, cracked bottle, etc.).
Note: Claims submitted after the 48-hour delivery window, or without verifiable photos/video evidence, may not be eligible for review.
4. Order Cancellations
Orders can only be cancelled before they have been processed and dispatched by our fulfillment team. Once a parcel has been handed over to the courier service and a tracking number has been generated, the order cannot be cancelled or refunded.
5. Contact Our Support Team
If you experience any issues with your shipment or have questions regarding our policy, our dedicated team is here to assist you:
Shyne by Saba Customer Care
Website: https://shynebysaba.com/
Support Channel: Order Assistance & Inquiries